Category Archives: Customer Service

“Who saves a receipt for a G**damned Bath Mat??”

As my wife will be the first to tell you, I’m a stickler when it comes to customer service. Call me old school if you will, but for whatever reason I just have this wacky idea that any retailer who wants to earn my business should be doing cartwheels and jumping through hoops of fire …

January 29, 2013 – 6:43 pm | By mike | Posted in Customer Service, Economics, Life Lessons | Comments (5)

No Shin Guards Without a Phone Number

Over the weekend, I went to a Sporting Goods store here in Denver to get some new soccer shin guards for my 7 year old daughter. I tried to tell her that getting cleated repeatedly in the shins was actually a good learning experience that would serve her well later in life when she grew …

February 9, 2012 – 10:33 am | By mike | Posted in Business, Customer Service, Economics, Kids, Life Lessons, Parenting, Sports | Comments (3)

Grocery Store Rock-Ology

    When I was a kid and my Mom would drag me to the grocery store with her, I seem to recall that as far as the music playing in the store, there wasn’t a lot to write home about. My guess is that back then grocery shopping music might’ve been coming from a local …

September 19, 2011 – 5:24 pm | By mike | Posted in Customer Service, Economics, Food, Man-Dom, Music, Pop Culture | Comments (3)

Welcome to the Black Hole Known as “Customer Service”

Turns out my Ma over there in Pittsburgh got the “wrong” Wii game for a Christmas present for one of our kids.  Being the Ma she is, she called me in a panic and asked if maybe, just maybe, I’d trudge on over to the big box retail store where she bought the game and …

December 14, 2010 – 2:06 pm | By mike | Posted in Business, Customer Service, Economics, Holidays, Life Lessons | Comments (0)